This document sets forth the terms and conditions of purchase governing the use of this website (www.relojeriaalemana.com) and the purchase of products on this website.
In accordance with the provisions of the Law on the Protection of Personal Data ("LOPD") - Organic Law 15/1999, of December 13 and Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 - we inform that by making use of this website you consent to the processing of such information and data and declare
that all information or data you provide us are truthful and correspond to reality and undertake to::
i. Do not place any false or fraudulent order or inquiry. If for any reason it could reasonably be understood that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.
iii. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
All orders of products with option to buy are subject to immediate availability of the same and/or within the stipulated delivery time. The availability of the products on the website is updated according to the stock,
being will that such update is as fast as possible.
If for reasons beyond our control certain items appear as available in stock without being so and are purchased, RELOJERIA ALEMANA undertakes to act in good faith and offer the user the possibility of:
• Refund any amount that may have been paid without any penalty through the same means by which it was made.
• Replace with another model of equal quality and value available in stock with the customer's consent.
• If there is a possibility of availability of the product, send it as soon as possible.
PRICE AND PAYMENT
The prices of the products shown on our website include VAT (according to current legislation).
RELOJERIA ALEMANA carries out a permanent price control in order to guarantee that the prices offered always correspond to the retail value stipulated by the brand and its
commercial policy, however it is not responsible for possible errors in the price lists of the published articles. In the event of an error in the final price of any of the
items displayed is committed to announce to users as soon as possible the new selling price, offering customers affected the possibility of reconfirming the order, or to
cancel the order without any cost to the customer.
All payments corresponding to transactions made through this website will be made either by credit card or by bank transfer, as stipulated in this section.
RELOJERIA ALEMANA offers users two secure telematic payment gateways for credit and debit cards (Visa, Mastercard, Visa Electron, American Express and similar cards).
RA MALLORCA 1879 SL only accepts payments from cards whose holder is the user and purchaser of its products. By authorizing the payment the user is confirming that the credit or debit
card is owned by him. Credit cards will be subject to checks and authorizations by the issuing entity of the same, so if the entity does not authorize the payment; RA MALLORCA 1879 SL
will not be responsible for non-delivery or late delivery, not being formalized the purchase.
Confidential information regarding the means of payment (card numbers or authentication codes) will not be stored or retained by RA MALLORCA 1879 SL in any case.
Payments through bank transfer.
It is also offered under special conditions the possibility of payment by bank transfer. In this case RA MALLORCA 1879 SL reserves the right to delay the shipment of the purchase until the necessary
guarantees of collection.
General to all payment methods.
The user agrees to make full payment for the products purchased within the time established by the company.
The use of the commercial names or registered trademarks referring to the products offered by RELOJERIA ALEMANA in this website belong to their legitimate owners; nevertheless, their use has
been authorized to RELOJERIA ALEMANA by their owners.
The images and descriptions of the products displayed on the website are elaborated from information and images of RELOJERIA ALEMANA and its own suppliers, reserving all the rights of use.
RELOJERIA ALEMANA is not responsible for possible errors in the information or characteristics of the published products.
ELIGIBILITY FOR PURCHASES
The use of this website is restricted to people of legal age and with full capacity to act, so its use implies the user's declaration in this sense.
The use of this e-commerce website also entails the irrevocable commitment of the user to act in good faith, using this website only to make inquiries or orders legally valid as the final
recipient of the same; the user states that his intention in acquiring products through www.relojeriaalemana.com is not the resale or distribution of the same.
RELOJERIA ALEMANA reserves the right to reject or cancel, without any penalty, any order that, due to its characteristics or any other information that RA MALLORCA 1879 SL may have,
may lead to suspect that it is false or fraudulent or intended for any resale activity.
The user agrees to provide the information requested truthfully and accurately, consenting that RA MALLORCA 1879 SL can make use of such information to contact users if necessary. The user declares
to be aware that if you do not provide all the information the order can not be processed.
SHIPPING AND RETURN POLICY
7.1. Order Formalization
7.2. Delivery terms.
The delivery period of the product will be equal to or less than 15 working days (Monday to Friday) from the confirmation of the purchase, being the usual delivery time less than 24-48h for shipments within the national territory.
In the event that the delivery of the product exceeds the stipulated maximum period, the customer shall be entitled to cancel the order with a refund of the amounts paid; such cancellation shall not entail compensation for any of the parties.
7.3. Method of delivery.
RELOJERIA ALEMANA enables two delivery methods:
7.3.1.- Delivery by courier company.
Once the order is confirmed, RELOJERIA ALEMANA will contact the customer to inform about the shipment and tracking number for the delivery of the order.
If after 5 working days from the Order Confirmation the customer has not agreed a delivery date with the transport company, the customer shall contact RELOJERIA ALEMANA. If the customer does not contact RELOJERIA ALEMANA,
the transport company will proceed to return the shipment to its origin, being the customer the one who will have to assume the management costs associated to the shipment and return.
In any case, the sale of watch and jewelry products is restricted exclusively to any European country that has entered into a free trade agreement with the European Union. In the event of not being able to guarantee the
safe delivery of the products, RA MALLORCA 1879 SL reserves the right to restrict the geographical scope of distribution.
The customer undertakes to check the good condition of the shipment at the time of delivery to the carrier and must reflect any anomaly detected on the delivery note (breakage of security labels, external shocks,
moisture, etc. ...) and may refuse delivery.
The customer must inform RELOJERIA ALEMANA of any delivery incident by e-mail: firstname.lastname@example.org
It will be understood that the delivery or that the order has been delivered when the user (or a third party on his behalf) acquires the material possession of the product, which will be evidenced by the
signature of the receipt of the order at the agreed delivery address if it is not "Pick up in store".
7.3.2.- Pick up in store
If the customer wishes so, he/she can pick up his/her order in any of the following boutiques of RELOJERIA ALEMANA:
CALLE COLÓN, 14 – 07001 PALMA. T. 971 712 917
PASEO DEL BORNE, 19 – 07012 PALMA T. 971 716 71
PUERTO PORTALS – 07181 CALVIÁ T. 971 237 246
To access the in-store pick-up service, the customer must expressly request it during the purchase process and must comply with the delivery times indicated by e-mail.
The customer must go to the selected point of sale when placing the order and identify himself/herself with the original valid ID card or passport and show the proof of purchase.
If the customer wishes the products to be picked up by a third party, he/she must notify this by e-mail together with a signed authorization containing the full details of the
customer and the person he/she wishes to authorize (name, last name, ID card or passport number).
7.4 Right to dissent.
The customer acting as a consumer and user has the right to return the order within 14 calendar days of delivery.
To make a return, the customer must contact RELOJERIA ALEMANA and follow the instructions provided. In no case returns that do not conform to the procedure and channels marked by the company will be accepted.
The user shall not have the right to cancel special or customized orders. Shipping and return costs will not be refunded. We will not accept returns of products that have been tampered with,
that have been used or whose security seals have been removed.
It is essential that the products to be returned keep their original packaging (box, documentation, accessories...).
Customized and/or personalized products will not be returned.
Once RELOJERIA ALEMANA notifies that the returned products meet the authenticity and condition requirements, the reimbursement of the payment will be made by the same method in which the purchase
was made and in a period of less than 15 working days.
PREVENTION OF MONEY LAUNDERING AND THE FINANCING OF TERRORISM
To the effect provided for in Article 4 of Law 10/2010 of 28 April, on the prevention of money laundering and terrorist financing, the customer declares that he/she is the real owner of the transaction.
RA MALLORCA 1879 SL warns the customer that their data may be transferred to those public administrations that in accordance with the regulations have the right of access to them.
If the amount of the purchase exceeds 1.000€, the customer will be required to identify himself/herself with a copy of the valid ID card or passport, and the order may be withheld until the customer identifies himself/herself.
MODIFICATION OF PURCHASE CONDITIONS
RELOJERIA ALEMANA will be able to alter at any time the conditions determined here, publishing the modification of the same in this website. The validity of these conditions will depend on their exposure
and they will be in force until they are modified by others duly published
The use and purchase contracts through www.relojeriaalemana.com are governed by Spanish law.
For any dispute arising from this online sales contract Spanish courts shall be competent. Likewise, Spanish law (Texto Refundido de la Ley General
para la Defensa de los Consumidores y Usuarios) shall be applicable in all matters not provided for in this contract.
RELOJERIA ALEMANA is not a member of any association or organization that offers an out-of-court dispute resolution system.
All copyright, trademark and other intellectual property rights on the materials or contents published as part of the website belong at all times to the company and/or to those who grant license for their use.